Question 1

How do I update my personal details?

Accepted Answer

Open the Happy app and go to Profile › Personal details. You can change your name, email and address there. Changes are saved instantly.

Question 2

Can I change the language of the app?

Accepted Answer

Yes. Open Profile › Preferences › Language and choose Albanian or English.

Question 3

How do I turn notifications on or off?

Accepted Answer

Go to Profile › Notifications. You can choose which offers, points updates and reminders you receive.

Question 4

Can I use a friend's Happy app in my purchases?

Accepted Answer

The Happy app is individual and should only be used by the person who has the Happy digital card.

Question 5

How do I delete my account?

Accepted Answer

Contact our support team from Contact Us. Unused points are lost once an account is closed.

Question 6

Can I use my digital card in the first transaction?

Accepted Answer

Of course, you can use your card from the moment of its registration, where you start accumulating points for each purchase you make.

Question 7

I decided to redeem my vouchers, but now I regret the action. Can I cancel the redemption?

Accepted Answer

The moment you use your coupons, we can not cancel this action.

Question 8

Where can I use my Happy digital card?

Accepted Answer

You have the opportunity to use the Happy digital card, in all stores of our partner companies: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group Albania (Mango, Parfois, Geox, Women 'Secret, Okaidi, Prenatal, Cortefiel, Carpisa, Springfield, Aldo Shoes).

Question 9

What information is required to join the program?

Accepted Answer

A contact number is required to register your digital card. You must also fill in other details: Name /Surname, City /Address, Date of Birth, e-mail, Signature

Question 10

Do I have to pay to get a Happy digital card?

Accepted Answer

You do not have to pay anything to be part of Happy app.

Question 11

What should I do if I have a problem with my points?

Accepted Answer

If you have a problem with your points, you should contact as below: • Calling: 044803999 • WhatsApp / Viber: 0684076096 • Website & webchat: www.happy.al • Email: loyalty@happy.al

Question 12

How will I be informed about the rewards received?

Accepted Answer

You can be informed at any time about your points and coupons through: • Website: www.happy.al • By calling Customer Care 044 80 3999 • From the application: Happy Loyalty Program • Email: loyalty@happy.al

Question 13

How can I earn extra points?

Accepted Answer

You earn extra points at the time of registration when you fill in all the required data. Also, on special dates like; birthday, you get extra points as well, in personalized campaigns according to clients needs.

Question 14

Si i grumbullojmë pikët?

Accepted Answer

Tregoni kartën tuaj Happy ose skanoni barkodin e kartës tuaj digjitale nga aplikacioni kur paguani në çdo partner Happy. Pikët shtohen automatikisht.

Question 15

What happens to my points if I return a product?

Accepted Answer

For each product returned, you will be deducted the points that you received from that purchase.

Question 16

Ku mund t’i shoh pikët e mia?

Accepted Answer

Balanca dhe historiku i plotë gjenden në ekranin kryesor të aplikacionit, tek Historiku i pikëve.

Question 17

A skadojnë pikët e mia?

Accepted Answer

Pikët mbeten të vlefshme për 12 muaj nga data kur i keni fituar.

Question 18

Does my card expire?

Accepted Answer

If your loyalty account remain inactive for 5 years, your membership in the Happy Loyalty scheme expires. However, we will notify you in advance before the deactivation date.

Question 19

How do I become a Happy member?

Accepted Answer

You can become part of the Happy Loyalty scheme and get your digital card, just show up at any store: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group Albania. You can also download the Happy app to have the digital card through the Website: www.happy.al, through the Play Store, App store and by calling customer service at: 044 80 3999.

Question 20

How many points do I earn for my purchases?

Accepted Answer

• For every 100 All you spend = 5 Points in Spar, Jumbo, Max Optika, My Optika, Fashion Group (Mango, Parfois, Geox, Women’Secret, Okaidi, Prenatal, Cortefiel, Carpisa, Springfield, Aldo Shoes) • For every 100 All you spend = 2.5 Points on Neptun

Question 21

What do I earn with the accumulated points?

Accepted Answer

With the points you accumulate from each purchase you make, you become part of two reward levels. First level 5000 Points second level 10,000 Points. Also, in the Happy application you have the opportunity to buy coupons with offers in various businesses through a certain number of points.

Profile & settings

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